Etiquette
ARRIVAL
Please arrive 5 - 10 minutes before your appointment.
LATE ARRIVAL
If you are unable to arrive on time, we may advise you to reschedule your appointment. This ensures we can provide your service without rushing or causing delays for subsequent appointments. We appreciate your patience and understanding.
NAIL & FACIAL TREATMENT ROOM
Enjoy the spa's tranquility. Please switch off your phone and use your 'spa voice.'
PRICES
All our prices are in Singapore Dollars and subject to the prevailing 9% goods and services tax.
Prices are correct at the time of printing and subject to change without prior notice.
REFUNDS
All purchases are non-refundable.
TIPPING
Tipping is not expected at Trimmings. However, if you'd like to show your appreciation, you can offer a tip after your session. Tips can also be included in your credit card bill.
HEALTH CONDITIONS
Please inform us of any health conditions, allergies, or injuries that could affect your choice of treatment when making your reservation.
Discussing any issues ahead of your visit will prevent disappointment on the day. Our staff can customize treatments to suit your needs or book an alternative treatment for you.
GIFT VOUCHER
Gift vouchers are available for purchase at our front desk (hard copy) and online (digital). Vouchers are sold in denominations of $25, $50, $100, $150, $200, $300, and $500. They can be used at all our locations for services or products. Vouchers are valid for 1 year from the date of purchase.
VALUABLES
All guests are reminded that they are responsible for their own property and belongings. Trimmings Salon & Spa shall not be liable for any damage or loss to the property and/or belongings of any guest, however caused, including by our negligence or otherwise.
SPA CANCELLATION POLICY
Your appointments are very important to our team, and the time allocated is reserved especially for you. We respectfully request at least 24 hours' notice for cancellations. We look forward to serving you!
Repeated last-minute cancellations or no-shows may require 100% payment before confirming future appointments.
UNSATISFACTORY SERVICE
If you are not completely satisfied with your hair, nail, or spa service, please return to us within 7 days of your appointment date.
CLIENT EXPERIENCE
We seek your understanding as we strive to provide the best experience for all our clients. If our service falls short of your expectations, please let us know so we can better understand your needs and improve our service.
TRIMMINGS SALON & SPA ETIQUETTE
At Trimmings Salon & Spa, we are dedicated to treating all our clients with love, expertise, and respect. Our passion drives us to stay updated with the latest techniques, products, and knowledge. This is what we do best. Come by and be dazzled!